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Our Terms, Your Rights — What Governs Your Account

Access to murah138 is governed by our stated terms and applicable local law — if you are in a region where use is permitted, these rules define the relationship between your account and our platform.

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murah138 Our Terms, Your Rights — What Governs Your Account
LEGAL CONTACT PATHS

Reach Us on a Policy Matter

If you have a question about account terms, data handling, or how a specific clause applies to your situation, our support team can direct you to the right process. For formal requests — such as data access or account closure — use the live chat channel and state the nature of your request clearly so it reaches the right team.

Team online

Live Chat

Available directly in the platform interface. Use this for account-level queries, policy clarifications, or to initiate a formal data or closure request.

Email Support

For written records of your query or formal requests, email gives you a documented thread. Response times vary; live chat is faster for urgent matters.

Account Settings

Some changes — like updating contact details tied to your Touch 'n Go eWallet or GrabPay — can be handled directly inside your account settings without contacting support.

DATA & ACCOUNT SECURITY

How We Handle Your Data and Account

We collect the account details you provide at registration and the transactional data generated when you use the platform — including payment activity via Boost, Touch 'n Go eWallet, and GrabPay. That data is used to operate your account, process withdrawals, and meet our anti-fraud obligations. We do not sell your personal data to third parties for marketing purposes. Cookies are used to keep your session active and to understand how the platform is navigated; you can manage non-essential cookies through the cookie banner when you first land on the site.

Data Retention

We retain account and transaction records for as long as required by applicable law and our own anti-fraud obligations. You may request a summary of held data via live chat.

Cookie Controls

Non-essential cookies can be declined or withdrawn via the cookie consent panel on your first visit. Essential session cookies are required for the platform to function correctly on your device.

Account Security

Your account is protected by password authentication and an OTP sent to your registered number at login. Do not share your OTP or account credentials with anyone.

Policy Contact

For formal data requests, corrections to your stored details, or account closure, reach the policy team through live chat. State your request type clearly at the start of the conversation.

Common Legal and Policy Questions

Straightforward answers to what our users in Malaysia actually ask about how the rules work.

Access depends on the laws in your region. Use of the platform is available where local law permits it. You are responsible for confirming that before registering an account.

We retain transaction and account records for the period required by law and our anti-fraud obligations. You can request a data summary or deletion via live chat after closure.

Yes. Contact us through live chat, state that you are making a data access request, and we will confirm receipt and process it within an applicable legal timeframe.

Raise the dispute through live chat with your transaction reference. Our team reviews the relevant account and payment logs — including Touch 'n Go eWallet or GrabPay records — and responds in writing.

We do not sell personal data for marketing. Data is shared only where required by law, for payment processing with providers like GrabPay or Boost, or to meet anti-fraud obligations.

We post updates to this page with a revised date. Continuing to use your account after a posted change means you accept the updated terms. Check this page if you are unsure of the current version.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.